Your position: Home / Return policy

Return policy

Your satisfaction is our pursuit!

Our return policy stipulates a 7-day deadline. If more than 7 days have passed since you received your order, we will not be able to refund your money or exchange the product.

The product must be returned in the same condition as it was on the receipt. The product must not be used or must be in the original packaging (the "original packaging" of the products does not apply to the packaging of the outer bag).

Proof of purchase is also required for redemption.

Please do not return the product to the manufacturer!

Return of hygiene products, cosmetics, swimwear, and underwear is not acceptable.

Refund of money

As soon as the product has arrived at us and inspected, we will send you an email notification. We also inform you that the request has been accepted or rejected.

Once your request is approved, we'll begin refunding and the amount will automatically appear on your PayPal within a few days.

Refunds will only be made by bank transfer to the account you provided. Cash repayment is not possible.

If you still do not want to purchase the product and return it, please follow the steps below:

Send an email to us with your name, order number, the reason for the return, and the bank account number to which we can return the amount

Send the product to our headquarters (we will notify you by e-mail). You can select any shipping company to return. We accept no liability if this service is used.

Shipping costs are non-refundable.

Is the money late or not received?

If you did not receive the money, check with your bank again.

Then contact the card-issuing company as it may take some time for the money to appear on the card.

If you have done so and still do not have the funds in your account, please contact us at

Product return

First, contact the courier company you want to return the product

We recommend that you use a shipping company where you can track the product or take out insurance to ship the product. We cannot guarantee that we will receive the returned product.

After we receive and review the returned products, we will send you an email with the status of your request (Accepted / Rejected).

Once your request has been approved, we will refund your payment card or PAYPAL within a few days.

In case of a redemption voucher, if you do not want the purchased product, send it to our central office. Once we receive the product, we will send you an email confirming it and returning it within 7 business days.

If you wish to return the original product, we will send you a new order as soon as possible.